eBay Global Customer Service Promo Video
Situation: eBay Inc. has experienced a large number of new hires leaving the customer service call centers.
Solution: The video assists in making sure they are getting the right people by educating potential candidates on the daily operations of a call center and exposing them to actual calls answered by employees. The project's stages include: a fresh concept, script development, storyboard illustration, narrator selection, on-location video-shoot plan and a post-production animation.
Results: The video assisted eBay's CS Call Center in educating candidates and reducing the turnover percentage.
Production Planning: Concept, Location Scouting, Narrator Reads, Employee Interviews
Production Planning: an illustrated Storyboard
Adobe After Effects: Motion Tracking and Corner Pinning
Adobe After Effects: Animated Lower Thirds
Adobe Premiere project